GLOW SANCTUM TERMS AND CONDITIONS
Some boring, but important stuff.
Please have a read if you want to know all of the fine details about our treatments and promotions:
CATEGORIES
Use of website
Online Welcome Offer
Seasonal Packages
NUS Student Discount
Refer a Friend
Before & After Campaign
Treatment Policies
GS Gift Cards
On this page of the website, the term ‘Glow Sanctum’ or ‘GSUK’ or ‘us’ or ‘we’ refers to Glow Sanctum Limited 14073554 (trading as Glow Sanctum Limited) and its associated entities. The term ‘you’ refers to the user or viewer of our website, or the client as the context requires
USE OF WEBSITE
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our Privacy Policy govern Glow Sanctum’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.
You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with UK Copyright Law, which forms part of these terms and conditions. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time, this website may also include links to other websites.
These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website are subject to the laws of UK.
Welcome 25% off RRP offer (FIRST Permanent Makeup treatment)
Receive 25% off the RRP on your first online purchase of a Permanent Makeup Treatment.
The promotion can be redeemed as follows:
1. New customers must enter their first name and email address onto the ‘Welcome’ sign up website pop up.
2. An email containing the promo code for 25% off RRP will be sent to the email address provided.
3. To redeem this offer, customer must show their email containing the promo code or print out the page in order to redeem.
4. Code is to be applied at time of booking, following the consultation. One (1) promo code per transaction, per customer.
Exclusions:
Excludes all Skincare and Aesthetic Treatments and Products. Excludes MYGLOW Facials, Lumi Eyes, Lip Plumper, Lash Lift & Tint, Brow Lamination & Tint, Removals, Dissolvers, Skin Boosters and Anti-Wrinkle Injections.
Not to be used in conjunction with any other promotion, including discounts offered by third parties.
Limited time only, offer may be withdrawn or extended at any time.
Seasonal Packages Terms & Conditions
Clients may purchase one of the seasonal packages, at the prices set out in the marketing materials, per season. One package, per client, per season.
The packages include treatments offered by Glow Sanctum Limited, as set out in the marketing materials from time to time.
Bookings for the package treatments may not be available at all times or on all days.
Payment must be made in advance. Clients must pay for the full package at the time of booking or upon arrival for their first treatment.
The package cannot be used between two or more clients. Photo ID may be requested.
Not to be used in conjunction with any other offer or promotion.
Terms and Conditions for Cosmetic Injections:
A £20 deposit is required in advance for all cosmetic injection treatment bookings (redeemable against treatment cost).
Cosmetic injection treatments cannot be pre-paid, except when they form part of a promotional offer.
Bookings can only be made following a full consultation and completion of the necessary medical history forms.
Cosmetic injection clients must be deemed medically fit and suitable for treatment, following a consultation with one of our injectors.
The initial 30-minute consultation is complimentary. Longer consultations will attract a fee in accordance with the cosmetic injections pricing schedule.
The price per area treated will depend on the number of units required and the product used.
For Lips, the price is based on 0.5ml of dermal filler from a selection of three baseline lip filler products, as recommended for the client by the treating health professional.
For legal reasons, the product names cannot be used in advertising. Please contact our clinics for details.
NUS Student Offer:
Extra 5% Off any Permanent Makeup or Skin Treatment
Discount is available to verified NUS members only.
Offer is available in clinic.
To redeem online, customer must mention it at the time of booking and bring their NUS ID to their initial appointment and present it at the time of paying for treatments for verification.
Bookings must be made prior to treatment and bookings are subject to availability.
Pre-pays for permanent makeup and skin treatments have a 12-month expiry date.
Not to be used in conjunction with any other promotion, and discounts offered by third parties.
Offer may be withdrawn or extended at any time.
Excludes Cosmetic Injectables and Skin Products.
Refer A Friend Glow Sanctum T&Cs
Referrer Offer – One for me:
Receive £20 off your next Permanent Makeup or Skin treatment when you refer a friend and present a referral voucher in clinic.
Offer only valid with minimum spend of £85.00.
Voucher must be surrendered and used by the person it was originally awarded to at their specified Glow Sanctum clinic.
Voucher must be shown in clinic to redeem the offer.
Offer is not valid on any skincare products or Cosmetic Injections.
The £20 voucher must be used in one transaction and no change will be given.
This offer may be withdrawn at any time and cannot be used in conjunction with any other offer.
Referee Offer – One for you:
Receive £20 off your next Laser Hair Removal or Skin treatment when referred by a friend and present a referral voucher in clinic.
Offer only valid with minimum spend of £85.00.
Card must be surrendered and used by the person it was originally awarded at their specified Glow Sanctum clinic.
Bookings must be made and the promotion must be mentioned prior to the treatment.
Promotion can only be redeemed by the person who has been referred to Glow Sanctum for their first treatment.
Voucher must be shown in clinic to redeem the offer.
Offer is not valid on any skincare products or Cosmetic Injections.
The £20 voucher must be used in one transaction and no change will be given.
This offer may be withdrawn at any time and cannot be used in conjunction with any other offer or existing voucher apart from the national GS and skin campaigns promoted in clinic.
Before and After Campaign
GS would like to collect and process:
photographic images; and (b) video recordings; and (c) audio recordings; and (d) written testimonials (“the Material”) from you for the purpose of creating educational and promotional material.
To the extent that this material contains information about your medical diagnosis and treatment, it would be regarded as sensitive data, which by law requires your explicit consent to allow us to process it.
If chosen to participate in this campaign you will be required to sign a legal consent form by which you will confirm that the person named in the release notice has agreed to the publication of the Material by GS both now and in the future.
By signing the release you agree that GS may use the material for promotional and informational purposes.
You grant GS the right to use the material on its websites and in publications for use in its clinics and generally, which may include, but is not limited to media, posters, newsletters and newspapers, catalogues, video collages, etc.
You grant GS the right to disclose the Material to third parties and media.
You understand GS may, and has the right to, crop and/or collage the material with others and understand that the material may be transmitted over the internet.
You agree that by signing the form, you release and forever discharge GS, its agents, officers and employees, from any and all claims and demands arising out of or in connection with the use of the material, including but not limited to, any and all claims for invasion of privacy, defamation, or financial compensation and you waive all moral rights that you may have in the material.
Prepaid Treatments
If you pre-pay for treatments you will save an amount according to the pre-payment schedule. There is no refund on pre-pays and they are not transferable to other individuals or treatment areas.
Pre-pays for skin treatments have a 12-month expiry date.
48 hours notice is required for any pre-paid appointment cancellations. If you cancel a pre-paid appointment within 48 hours or do not attend the appointment, the treatment will be forfeited.
You agree to these terms by purchasing pre-paid treatments.
Treatments may not be completed by the same therapist each time.
Age Policy
Our customers must be at least 18 years of age to have any permanent makeup, skin treatments or cosmetic injections.
Glow Sanctum may request a valid form of ID to identify the age of the prospective client.
Medical Conditions And Medications
Please refer to the treatment recommendations on our website.
Treatment Booking Deposit
A deposit for your Treatment will be required at the time of your booking (redeemable against treatment cost) at the request of Glow Sanctum clinic. The deposit amount will depend on the type of treatment and or treatment area(s) booked.
Gift Cards
These conditions apply to use of the Glow Sanctum Gift Card (gift card), issued by Glow Sanctum Limited.
Purchasing or using the gift card means that you accept these conditions.
Glow Sanctum may, in its complete discretion, refuse to sell gifts cards to any person at any time for any reason.
If you let another person use your gift card, you must tell them that they will be bound by these conditions. The law of the state in which the gift card is purchased applies to this agreement. By entering into this agreement you unconditionally submit to the jurisdiction of the courts of the state where the gift card is purchased.
Gift cards cannot be redeemed for cash, returned for a refund, have their balances consolidated to a new gift card, or be replaced after expiry and are not legal tender, account cards, credit or debit cards or securities.
Anyone holding the gift card can use its value to make purchases so your gift card should be kept secure. If your gift card is lost or stolen, immediately report this to the Glow Sanctum clinic from which it was purchased. We may be able to stop gift card value being used, but take no responsibility and are not liable for any loss suffered by you as a result of a lost or stolen gift card.
We may replace a faulty, lost or stolen gift card in our absolute discretion. Any replacement gift card will have the same unused value (at the time of replacement) and expiry date. Gift cards will be void if they are defaced, mutilated, altered or tampered with in any way. We may subject gift cards to verification and security checks in our absolute discretion.
We may cancel any gift card, or the gift card scheme, for any reason at any time without notice. If so, we may either provide a refund or a replacement gift card of equivalent value unless we reasonably suspect fraud in relation to a gift card. The gift card remains the property of Glow Sanctum Limited.
GIFT CARDS ARE VALID FOR ONE (1) YEAR FROM DATE OF PURCHASE.
Gifts cards are valid for one year from the Date of Issue. After the gift card has expired, it is no longer valid. All transactions will be declined. Unused value will not be refunded and will become the property of Glow Sanctum.